Services
Personal Care
Personal care is one of the most essential services offered in domiciliary (home) care. It involves helping individuals with daily tasks they may find difficult to manage on their own, while always respecting their privacy, dignity, and independence.
This type of care is tailored to each person’s needs and can include:
- Washing and bathing
- Dressing and undressing
- Toileting and continence care
- Oral hygiene
- Hair care and grooming
- Applying creams or lotions as part of a routine
- Support with mobility and transferring (e.g., from bed to chair)
At its core, personal care is about promoting comfort, confidence, and wellbeing—helping individuals maintain their routine and live as independently as possible, in the place they feel most comfortable: their own home.
All care is delivered with compassion and sensitivity, by trained professionals who take the time to get to know each person’s preferences, routines, and needs.
Friendly Visits
Friendly visits are a key part of domiciliary care focused on emotional wellbeing, companionship, and social connection. These visits are ideal for individuals who may live alone, feel isolated, or simply enjoy having someone to talk to and spend time with.
Unlike personal care or medical support, friendly visits are about being there—offering a friendly face, a listening ear, and meaningful interaction.
Friendly visits can include:
- Having a chat over a cup of tea
- Playing games or doing puzzles together
- Going for a short walk or sitting in the garden
- Looking through photo albums or sharing stories
- Watching a favourite show or listening to music
- Running small errands or writing letters together
These visits can make a big difference to someone’s day, boosting mood, reducing loneliness, and helping people feel more connected to the world around them—all from the comfort of their own home. Friendly visits are not just about time spent—they’re about building trust, forming genuine bonds, and bringing joy and companionship to everyday life.
Medication care
Medication care is a vital part of domiciliary care, ensuring individuals take their prescribed medication safely, on time, and as directed by their healthcare professionals. This support can make a big difference in helping people manage their health and stay well at home.
Our trained careers can assist with:
- Reminders to take medication at the correct times
- Helping to open packaging or blister packs
- Supporting with creams, eye drops, or inhalers
- Recording what medication has been taken
- Monitoring for any side effects or changes in condition
- Collecting prescriptions or helping to reorder medication
All medication care is carried out with professionalism and attention to detail, following strict guidelines and working closely with families, pharmacies, and healthcare providers to ensure each person receives the right support.
Whether someone needs a gentle reminder or hands-on assistance, our goal is to promote safety, independence, and peace of mind for both the individual and their loved ones.
Safe Transport
Safe transport in domiciliary care ensures that individuals can attend important appointments, social outings, or run errands with the comfort, support, and supervision they need.
Whether it’s a trip to the GP, a hospital appointment, a visit to the hairdresser, or simply a ride to the shops, our team is here to help clients travel safely and confidently.
Safe transport includes:
- Door-to-door assistance
- Help getting in and out of vehicles
- Support during appointments or outings, if needed
- Assistance with mobility aids like walkers or wheelchairs
- Friendly companionship throughout the journey
Our carers are trained to ensure every journey is comfortable, respectful, and tailored to the individual’s needs. Safety is our top priority, and we work to ensure each person feels secure and supported every step of the way.
Whether it’s a short trip or a regular routine, we believe getting out and about should always feel safe—and never stressful.
Home Checks
Home checks are an important part of domiciliary care, designed to ensure that the living environment is safe, comfortable, and suitable for the individual’s needs.
These checks help identify potential risks, support day-to-day living, and provide peace of mind to both clients and their families.
Home checks may include:
- Checking that doors and windows are secure
- Ensuring walkways are clear to prevent trips or falls
- Making sure heating, lighting, and appliances are working properly
- Checking smoke alarms and carbon monoxide detectors
- Looking out for signs of damp, mould, or other hazards
- Topping up essentials like food or toiletries if part of care plan
- Noting anything that may need reporting to family or support services
Our carers carry out these checks with care and attention, always respecting the person’s space and preferences. The goal is to help create a safe and supportive environment where individuals can feel confident and secure in their own home.
